Considering recent developments related to the coronavirus, we would like to make you aware of the measures we are taking. Our focus is on protecting the health and wellbeing of our employees, clients, and guests and ensuring we are prepared to effectively manage the investment solutions and deliver the high level of client service we offer in a range of possible scenarios.
Dimensional has a business continuity plan that we regularly review, test, and evolve through time. A team responsible for that plan is meeting regularly to monitor the current situation, enact necessary measures, and ensure we’re implementing preparedness procedures across all aspects of our business. Given the trust you’ve placed in us, we want to offer transparency into key steps we’re taking for preparedness and continuity of service:
Dimensional is closely monitoring information from global entities, including the World Health Organization, the Centers for Disease Control and Prevention (CDC), international health authorities, and risk management and business continuity experts. We are also engaging with a number of industry groups, including the Investment Company Institute (ICI), for idea sharing and best practices.
Additionally, when there is higher market volatility, we monitor conditions that could affect our investment process or strategies, such as liquidity, how trading markets are functioning, and overall market volumes. We are in regular communication with service providers performing critical functions such as transfer agent, mid-office and back-office.
While the spread of the coronavirus is unsettling on a human level and has had an impact on the markets’ recent volatility, it has not led to any specific adjustments in our investment process. Dimensional believes that markets are designed to handle uncertainty—prices quickly incorporate information and reflect expectations about a company’s future risks and opportunities, including the potential impact from a viral outbreak. Our approach is to maintain diversified exposure to securities that exhibit the desired characteristics of each strategy, so that the portfolio is positioned to capture premiums when they present themselves. We adhere to that approach in all market environments.
More than 30 years ago, we made the decision to locate investment functions strategically around the world. We currently manage portfolios out of seven offices (three in North America, one in Europe, two in Asia and one in Australia). Globally integrated portfolio management and trading services play important roles in our business, and our operations are designed to function at the highest level in any foreseeable situation. Our core business services can be transferred to other offices and countries if necessary, with little impact to operations. With more than 1,400 employees around the world, we take a team-based approach to all business functions, and we are positioned well to continue the work we conduct on behalf of clients.
Dimensional is committed to providing a safe and healthy environment for employees and clients, while maintaining the firm’s high standards in order to protect the assets we manage. As part of this effort, we have implemented a dynamic set of guidelines related to employee travel. Currently, we have suspended business travel for employees outside their home countries without prior approval. We have also encouraged employees to exercise similar caution regarding any plans for personal travel outside of their home countries. Additionally, we are advising employees who have travelled to high-risk areas to stay home for at least 14 days before returning to the office. We have adopted the same guidelines for guests to our offices.
While travel is not generally part of our investment process, it has been an important part of client service over the years. As technological advancements over the past decade have expanded the ways we interact with clients, Dimensional has made extensive investments in virtual meeting capabilities globally. Given the current situation, employees are limiting their domestic business travel, when possible, by shifting meetings from in-person to meetings via phone or video. Through this approach, we are confident we can continue to provide valuable interactions, whatever the setting.
Dimensional maintains a comprehensive Pandemic Preparedness and Response Plan for all its offices and facilities. This plan includes elevated cleanliness standards and targeted resources available to increase awareness and promote hygiene.
We have implemented remote work arrangements for Dimensional offices in high-risk areas including Japan, Singapore, and Hong Kong. We are prepared to expand those arrangements if necessary and are proactively testing remote work capabilities and handoffs across all of our global offices and functions. We have also taken steps to increase the number and variety of our network access points to aid in the performance, resilience, and capacity for employee remote access.
Dimensional knows its clients are professional investors who view being prepared for market downturns as a vital part of their role. To help aid our clients in their communications, we recently published an article that explains our approach to investing amid the recent market declines, and we have highlighted other resources on the MyDimensional website that offer perspective on market volatility.
As a team, the staff at Dimensional remain focused on our work: delivering the best investment experience we can for those who have entrusted us with their assets. We are monitoring this dynamic situation closely in conjunction with public health officials and service providers in various regions around the world. We will continue to take the necessary precautions and implement the firm’s business continuity plan as conditions warrant. We take our responsibility to you seriously and are committed to building on the trust we have established with clients over nearly four decades.
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